Our Service
Using the acknowledged expertise of the founders, Digital Post Solutions seeks the best and most appropriate mailing solutions for its customers. Our aim is to be the benchmark of our industry through high quality personal service and to provide the highest possible level of support on all of our products. Our bespoke service means there are no call centre ques or long waiting times.
From on-site installation and operator training to rapid response times, our service plan will always insure the continuous flow of your mail.
- Our Contact Centre is open 24hrs a day 365 days a year.
- Over 75% of technical issues are cleared up over the phone.
- Target response time of 8-hours for engineer call out.
- Direct access to a dedicated engineer and account manager.
- Annual inspection in compliance with Royal Mail regulations completed bDigital Post Solutions technician.
- All labour and repair covered at no extra cost.
- Access to our dedicated Customer Care helpline giving you the convenience of one point of contact whatever your enquiry.
- We operate a highly efficient Call Back service if required.
